Product Development and Technical Support Engineer

SANANBIO is actively seeking a product development and technical support engineer to join our North America team in Albuquerque NM. In this position, you will play an integral role in the product management team by supporting the design and commercialization of our new products. You will also provide technical and application support to our customers and sales team in North America. The ideal candidate must be self-driven, hardworking, and passionate about product development from the initial design to implementation with the customer. This person must be organized and detail oriented. You will be assisting in all aspects of our horticulture lighting and vertical farming products from design to application.

Responsibilities:

  • Work as an integral part of the product team to help support our growing sales team with things like technical support, lighting application, customer service, and troubleshooting issues as they arise.

  • Discuss, develop, and implement plans based on the feedback of requirements from the sales team.

  • Assist in new product development

  • Continuously seek new suppliers and co-development in the industry.

  • Assist with product improvement and product life cycle management.

  • Manage product documentation and technical information such as datasheets/ drawing/ IES /rendering /BOMs.

  • Identify technical feasibility and requirements for new product lines and individual applications

  • Responsible for RMA and warranty process including diagnosis and product testing.

  • Develop testing plans, oversee testing procedures, coordinate with 3rd party testing labs and report to the team based on the findings

Qualifications:

  • Bachelor’s degree in engineering or other related discipline required.

  • Electrical/ Electronic/ Quality or other equivalent technical background is required.

  • 2+ years’ experience in the technical area with customer/supplier interaction is required

  • LED, IoT experience is a plus.

  • Horticulture experience is a plus.

  • Experience with safety/performance certification and standards is plus

  • Knowledge of metal/plastic fabrication, design, and manufacturing processes

  • Proficiency with MS Office and engineering drawing experience

  • Excellent time management and the ability to handle project prioritization

  • Exceptional attention to detail

  • Excellent verbal and written communication skills

  • Manufacturing and distribution experiences is a plus

Experience:

  • technical support: 2 years (Required)

  • Project Management: 2 years (Required)

Education:

  • Bachelor's (Required)

Location:

  • Albuquerque, NM (Preferred)

Work authorization:

  • United States (Preferred)

Required travel:

  • 25% (Required)

Work Location:

  • One location

Benefits offered:

  • Paid time off

  • Health insurance

  • Dental insurance

  • Other types of insurance

  • Retirement benefits or accounts